Refund policy

UK consumers have the right to cancel within 14 days of the first paid period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Email support@ribn.tech within that window and we'll refund in full to the original payment method, typically within five working days.

You can cancel at any time from the billing page. You keep Pro access until the end of the period you've already paid for; we do not auto-charge after cancellation. Partial refunds outside the 14-day window are at our discretion — we generally honour them when the cancellation is due to a service issue we couldn't resolve.

Annual subscribers fall under the same 14-day cooling-off rule. After 14 days, refunds are prorated for the unused portion minus payment-processor fees, again subject to discretion based on context.

If RIBN is unavailable or fundamentally non-functional for an extended period during your subscription, contact us and we'll extend your period or refund the affected days.

Email support@ribn.tech from the address on your account. Include a brief reason — it helps us improve the product. We aim to respond within two working days.

Nothing in this policy limits your statutory rights as a UK consumer.